Returns & Exchanges

Change of Mind, Size or Style

We gladly accept returns on eligible full-price items for store credit or exchange if your return meets the following conditions:

• Items must be unworn, unwashed, unaltered, and returned in their original packaging.
• All original tags and the hygiene liner must remain attached.
• Your return must be lodged and shipped within 14 days of receiving your order.

If these conditions are not met, your return may be declined and returned to you at your expense.

Once your return has been received and approved, your store credit will be issued within one business day and will remain valid for 12 months.

Why Store Credit?

At Soleil State, every collection is thoughtfully produced in limited quantities rather than mass-produced.

Offering store credit instead of refunds for change of mind allows us to minimise unnecessary waste, maintain our limited collections, and continue delivering the premium quality and craftsmanship our customers expect.

Your store credit gives you the flexibility to choose another size or style whenever you're ready, including from future collections released throughout the year.

We're Here to Help

We understand that purchasing swimwear online can sometimes be challenging.

To help you find your perfect fit, we've provided two comprehensive size guides on every product page. If you're still unsure, our team is here to help before or after your purchase.

Simply contact us at info@soleilstate.com, and we'll happily recommend the best size or style for you.

Sale Items

Due to the nature of clearance pricing, items marked as Final Sale or discounted by 30% or more are not eligible for return or exchange.

Gift cards and purchases made using store credit are also non-refundable and cannot be returned or exchanged.

Faulty Items

Every Soleil State garment is carefully inspected by both our manufacturer and our Australian team before dispatch.

If you believe your item has a manufacturing fault, please contact us within a reasonable time of receiving your order, including your order number and clear photographs of the issue.

Where a fault is confirmed, we will provide a repair, replacement, refund, or store credit in accordance with Australian Consumer Law.

Delivery

Customers are responsible for providing a complete and accurate delivery address and ensuring someone is available to receive their parcel where a signature is required.

If an order is returned to Soleil State due to an incorrect address, failed delivery attempts, refusal of delivery, failure to collect the parcel, or unpaid customs duties, taxes, or import fees, any refund will only be processed once the parcel has been returned to us.

Refunds will be issued for the purchase price of the item(s) only, less the original shipping charges, return shipping costs, customs duties, taxes, import fees, and any other costs incurred by Soleil State.